General Terms and Conditions (GTC)
of the primaserv.de project by EpicJump Systems
(represented by Dominik Jetten) for the primaserv.de online shop
§ 1 Basic Provisions
(1) The following terms and conditions apply to all contracts that you conclude with us as the provider
EpicJump Systems | primaserv.de
Dominik Jetten
Ekkehardstraße 94
78224 Singen (Hohentwiel)
Germany
via the website primaserv.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions used by you is hereby objected to.
(2) A consumer, within the meaning of the following regulations, is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a legal partnership that, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Conclusion of the Contract
(1) The subject of the contract is the sale of internet services.
(2) In the event of a contract being concluded, the contract is made with
Dominik Jetten
Ekkehardstraße 94
78224 Singen (Hohentwiel)
Germany
(3) Our offers on the internet are non-binding and do not constitute a binding offer to conclude a contract.
(4) You can submit a binding purchase offer (order) via the online shopping cart system. The goods intended for purchase are placed in the "shopping cart". After going through the ordering process, you submit a binding offer to us by sending the order via the "order with obligation to pay" button.
(5) The acceptance of the offer takes place immediately after the order by confirmation in text form (e.g., email). If you do not receive a corresponding message, you are no longer bound by your order.
§ 3 Prices, Payment and Late Payment Fees
(1) The stated prices include the statutory value-added tax. Any shipping costs will be added.
(2) The customer has the option of payment by prepayment, PayPal, instant transfer, and direct debit via the service provider GoCardless.
(3) If an invoice is not paid within 7 days from the invoice date, we reserve the right to temporarily deactivate all affected products and services.
§ 4 Customer Responsibility for Server and Administration
(1) The customer is solely responsible for the administration, maintenance, and security of their server and operating system. This includes, in particular, software updates, configuration changes, security settings, and general maintenance measures.
(2) Hardware damage is excluded from this, for which we assume responsibility within the framework of the statutory warranty or individually agreed serviceleistungen.
(3) Customers who require more comprehensive support or cannot carry out the administration independently have the option of booking additional service contracts or managed service products.
§ 5 Liability
(1) We are not liable for the content of the websites or servers of the customers. Each customer is solely responsible for ensuring that their content does not violate applicable law.
(2) Websites or servers with illegal content will be blocked or deleted without prior notice.
(3) The customer is liable for damages resulting from misuse or improper configuration, in particular for attacks on our infrastructure or through the use of unauthorized software (e.g., mining software, DDoS tools).
§ 6 Service Availability
(1) The provider guarantees a server availability of at least 99% on an annual average.
(2) Downtimes due to force majeure, unforeseeable events, or necessary maintenance work are excluded from this.
§ 7 Data Protection and Data Processing
(1) The customer is obliged to provide their data completely and correctly. Changes must be communicated immediately.
(2) Personal data will be treated in accordance with applicable data protection regulations.
(3) After the contract ends, the customer can request the complete deletion of their data.
§ 8 Right of Withdrawal
(1) All information regarding the right of withdrawal can be found at: https://primaserv.de/content/widerruf
§ 9 Language, Jurisdiction and Applicable Law
(1) The contract is concluded in German.
(2) The law of the Federal Republic of Germany applies exclusively.
(3) The place of jurisdiction for disputes is Singen (Hohentwiel), unless the customer is a consumer.
Last Updated: February 2024
1. Data protection at a glance
General information
The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. Detailed information on data protection can be found in our data protection declaration listed below this text.
Data collection on our website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.
How do we collect your data?
Your data is collected, on the one hand, by you providing it to us. This can be, for example, data that you enter into a contact form.
Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure error-free provision of the website. Other data can be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right at any time to receive free information about the origin, recipient and purpose of your stored personal data. You also have a right to request the correction, blocking or deletion of this data. For this and for further questions on the subject of data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have a right to complain to the competent supervisory authority.
Analysis tools and third-party tools
When you visit our website, your surfing behavior can be statistically evaluated. This is mainly done with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Details on this can be found in our data protection declaration under the heading "Third-party modules and analysis tools".
You can object to this analysis. We will inform you about the possibilities of objection in this data protection declaration.
2. General information and mandatory information
Data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This data protection declaration explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
We point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data from access by third parties is not possible.
Note on the responsible body
The responsible body for data processing on this website is:
EpicJump Systems
Dominik Jetten
Breslauer Straße 23
33605 Bielefeld
Phone: 01794471859
Email: info@primaserv.de
The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. An informal message by e-mail to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to complain to the competent supervisory authority
In the event of data protection violations, the data subject has a right to complain to the competent supervisory authority. The competent supervisory authority for data protection issues is the State Data Protection Commissioner of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if it is technically feasible.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Encrypted payment transactions on this website
If, after concluding a paid contract, there is an obligation to transmit your payment data (e.g. account number for direct debit) to us, this data is required for payment processing.
Payment transactions via common payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
With encrypted communication, your payment data that you transmit to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, a right to correction, blocking or deletion of this data. For this and for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.
Objection to advertising e-mails
The use of contact data published within the framework of the imprint obligation for sending unsolicited advertising and information material is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example through spam e-mails.
3. Data collection on our website
Cookies
The internet pages sometimes use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and that your browser saves.
Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Cookies that are necessary for carrying out the electronic communication process or for providing certain functions you desire (e.g. shopping cart function) are stored on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for analyzing your surfing behavior) are stored, these are treated separately in this data protection declaration.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
Browser type and browser version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address
This data is not merged with other data sources.
The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.
Contact form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and for the event of follow-up questions. We will not pass on this data without your consent.
The processing of the data entered into the contact form therefore takes place exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke this consent at any time. An informal message by e-mail to us is sufficient for this. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
The data you entered in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage ceases to apply (e.g. after your inquiry has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.
Registration on this website
You can register on our website to use additional functions on the site. We only use the data entered for this purpose for the use of the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.
For important changes, for example in the scope of the offer or in technically necessary changes, we use the e-mail address provided during registration to inform you in this way.
The processing of the data entered during registration takes place on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke consent you have given at any time. An informal message by e-mail to us is sufficient for this. The legality of the data processing already carried out remains unaffected by the revocation.
The data collected during registration will be stored by us as long as you are registered on our website and will then be deleted. Statutory retention periods remain unaffected.
Processing of data (customer and contract data)
We collect, process and use personal data only insofar as it is necessary for the establishment, content design or modification of the legal relationship (inventory data). This is done on the basis of Art. 6 Para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our internet pages (usage data) only insofar as this is necessary to enable the user to use the service or to bill for it.
The collected customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.
Data transmission when concluding contracts for online shops, dealers and goods shipping
We only transmit personal data to third parties if this is necessary in the context of contract processing, for example to companies entrusted with the delivery of goods or the credit institution commissioned with payment processing. Further transmission of data does not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.
Data transmission when concluding contracts for services and digital content
We only transmit personal data to third parties if this is necessary in the context of contract processing, for example to the credit institution commissioned with payment processing.
Further transmission of data does not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.
4. Analysis tools and advertising
Matomo (formerly Piwik)
This website uses the open source web analysis service Matomo. Matomo uses so-called "cookies". These are text files that are stored on your computer and that enable an analysis of your use of the website. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before storage.
Matomo cookies remain on your end device until you delete them.
The storage of Matomo cookies takes place on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the anonymized analysis of user behavior in order to optimize both its web offering and its advertising.
The information generated by the cookie about the use of this website is not passed on to third parties. You can prevent the storage of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to use all functions of this website to their full extent.
If you do not agree with the storage and use of your data, you can deactivate the storage and use here. In this case, an opt-out cookie will be stored in your browser, which prevents Matomo from storing usage data. If you delete your cookies, this will result in the Matomo opt-out cookie also being deleted. The opt-out must be reactivated when you visit our site again.
Google reCAPTCHA
We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
reCAPTCHA is intended to check whether data entry on our websites (e.g. in a contact form) is carried out by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, length of stay of the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.
Data processing takes place on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated espionage and from SPAM.
Further information on Google reCAPTCHA and Google's data protection declaration can be found at the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.
5. Newsletter
Newsletter data
If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.
The processing of the data entered into the newsletter registration form takes place exclusively on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke the consent given to store the data, the e-mail address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.
The data you have stored with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after unsubscribing from the newsletter. Data stored with us for other purposes (e.g. e-mail addresses for the member area) remain unaffected by this.
6. Payment Providers
PayPal
On our website, we offer payment via PayPal, among others. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").
If you choose to pay via PayPal, the payment data you enter will be transmitted to PayPal.
The transmission of your data to PayPal is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the fulfillment of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of past data processing operations.
Klarna
On our website, we offer payment with Klarna's services, among others. The provider is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna").
Klarna offers various payment options (e.g., installment purchase). If you choose to pay with Klarna (Klarna checkout solution), Klarna will collect various personal data from you. You can read details on this in Klarna's privacy policy under the following link: https://www.klarna.com/de/datenschutz/.
Klarna uses cookies to optimize the use of the Klarna checkout solution. The optimization of the checkout solution represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. Cookies are small text files that are stored on your device and do not cause any harm. They remain on your device until you delete them. Details on the use of Klarna cookies can be found at the following link: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.
The transmission of your data to Klarna is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the fulfillment of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of past data processing operations.
Sofortüberweisung
On our website, we offer payment via "Sofortüberweisung" (instant transfer), among others. The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "Sofort GmbH").
With the "Sofortüberweisung" procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin fulfilling our obligations.
If you have chosen the "Sofortüberweisung" payment method, you transmit your PIN and a valid TAN to Sofort GmbH, with which it can log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and carries out the transfer to us with the help of the TAN you provided. It then immediately sends us a transaction confirmation. After logging in, your transactions, the credit limit of the overdraft facility, and the existence of other accounts and their balances are also automatically checked.
In addition to the PIN and TAN, the payment data you entered and your personal data are also transmitted to Sofort GmbH. Your personal data includes your first and last name, address, telephone number(s), email address, IP address, and possibly other data required for payment processing. The transmission of this data is necessary to unequivocally establish your identity and prevent fraud attempts.
The transmission of your data to Sofort GmbH is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the fulfillment of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of past data processing operations.
Details on payment with Sofortüberweisung can be found at the following links: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.